Returns and right of withdrawal

The short version

• You have 14 days to change your mind, from the day your order arrives.
• Unopened bags can come back. Opened food cannot: that is a hygiene rule, not us being difficult.
• We refund what you paid, including our standard delivery charge. You pay the postage to send it back.
• Something wrong with it? That is a different right, and you have three years. Tell us and we put it right.

Changing your mind: the 14-day right

As a consumer you have 14 days to withdraw from a purchase, under the Swedish Distance Contracts Act. They start on the day you receive your order; if it comes in several parcels, on the day the last one arrives.

1. Tell us within the 14 days. Use "Withdraw from contract here" at the bottom of this page, which emails you a receipt with the time we received it, or email hej@kaffeparken.se with your order number, or send the standard form below.
2. We confirm and send you the return address.
3. Send the goods back within 14 days of telling us. You pay the return postage.
4. We refund within 14 days of your message: the full price and our standard delivery charge, to the payment method you used, at no cost to you. We may wait until the goods are back or you have shown they are on their way.

You may open a parcel to look at what is inside, as you would in a shop. If you handle the goods more than that and they lose value, we may deduct the loss.

What cannot be returned

• Opened bags. Coffee is food, and once a sealed bag is opened it cannot be sold to anyone else. This is the health and hygiene exception in the Distance Contracts Act, and it is why the seal matters.
• Goods made to your own specification, where we said so clearly before you ordered. A roast, grind or size picked from our menu does not count: those bags can be returned unopened.
• Sessions, courses and events on a fixed date. They have their own cancellation rules, in section 6 of our terms.

Withdrawal form

Copy, fill in and email this to us only if you want to withdraw and would rather not use the form at the bottom of this page. You may also just write in your own words.

To Kaffeparken Eco, Rolfsgatan 6B, 214 34 Malmö, Sweden, hej@kaffeparken.se:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

Something wrong with your order

This is a stronger right than changing your mind: you have three years to complain about a fault, under the Swedish Consumer Sales Act (konsumentköplagen). It covers coffee that arrives damaged, stale, or not what you ordered.

Email us your order number and what is wrong; a photo helps. We reply within five working days, then repair, replace or refund, and pay the return postage. Tell us within a reasonable time of noticing; within two months is always reasonable.

Wrong or missing item

Tell us and we send the right thing at our cost. You do not need to return the wrong item first.

Parcel lost or damaged in transit

It is our responsibility until it reaches you. Tell us and we chase PostNord or DHL and send a replacement or refund. Do not wait: carriers have time limits for claims.

If we cannot agree

Take it to the National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow their recommendations. For free advice, ask Hallå konsument.

Contact

Kaffeparken Eco
Rolfsgatan 6B, 214 34 Malmö, Sweden
070-710 13 39
hej@kaffeparken.se (orders, bookings and returns)
info@kaffeparken.se (wholesale, press, privacy and legal)